F.A.Q.s

Buy A Wedding Gown

Do You Have Dresses To Purchase Off The Rack?

Yes, although most of our dresses are made to order. Dresses available for off the rack purchase are usually indicated in the dress description.

How Long Does It Take To Get My Dress

After placing your order, the dress takes about 20 – 40 days to be ready. We suggest you shop for your gown 3 to 6 months before your wedding. This will give us ample time to make your dress and any alterations necessary.

I Want A Custom-Made Gown

We work with designers worldwide to produce custom-made gowns for clients. Custom-made gowns take about 20 – 40 days to be ready. Send in your order early to avoid the rush. Alternatively, you can consult our bridal stylists to make a rush order which may cost you extra money or simply opt for a gown in stock.

How Do I Pay For My Dress

Brides are can either pay in full or make a 50% deposit when placing an order and pay the remaining half after the dresses have been made. Payments can be done via Mobile Money (all networks), Credit Cards and Debit Cards (VISA and MasterCards).

Rent A Wedding Gown

How Do I Try-On A Gown Before Renting?

Try-on gowns either at our try-on location in Accra or Kumasi for free or in the comfort of your home at a rate of 75 cedis for 3 gowns. For home try-on, we deliver the gown to you and pick it up after 2 working days.

Can I Rent A Gown Without Trying It On?

Yes. You can rent a gown right away. Kindly check our sizing page for more details on fitting. Feel free to reach out to our bridal stylists to help you choose a perfect fit.

Who can rent a gown?

Rental is opened for brides living in Accra and Kumasi only. We look forward to expanding our reach to your town soon.

After I Select A Gown For Rental, How Soon Do I Get It Delivered?

We deliver your gown of choice to you two (2) weeks before your wedding day and pick up two (2) days after your wedding day. All you have to do is to wear the gown and look beautiful. We take care of cleaning the gown afterwards.

Are Alterations allowed?

Yes. We can make alternations to gowns. Brides are not allowed to make alterations by themselves.

What Happens If You Damage Your Dress?

Our professional cleaners can handle any spill or minor damages. In case the damage is more permanent or you lose a gown altogether, we reserve the right to have you pay the cost of the gown in full.

Sell A Gown

Who Qualifies To Sell A Gown On WedDresser?

Bridal designers who have Ready-To-Wear Wedding Gowns and bridal boutiques can list their gowns on WedDresser.

Can I Take Custom-Made Orders As A Designer Via WedDresser?

Yes. Kindly subscribe to our Designer Onboard Service for further information.

Lend A Gown

How Do I Lend My Wedding Gown?

We’re happy to help you make some money off your wedding gown. Kindly fill the Dress Owners Form with details of your gown.

We will contact you within 2 working days to confirm the details of your gown, pick up your gown and give you a quote.
Do I Have To Leave My Gown With WedDresser? 

Yes, you do. You have to be willing to leave your gown with us for at least a year.

How Much Will I Make From Lending My Wedding Gown To Other Brides?

Dress owners are able to recoup about 50% of the original retail price by lending their gowns to brides-to-be.

How Much Commission Does WedDresser Take?

We take a commission of 40% per rental.

Delivery Policy

Do You Ship Nationwide?
Yes. We deliver nationwide for gowns and accessories on sale.
Do You Deliver Internationally?

Not yet. But we’re actively working on that.

How Long Is Delivery Within Ghana?

Delivery in Accra takes between 1 – 2 working days.

Delivery within Ghana but outside Accra takes between 3 – 10 working days.

Return & Refund Policy

What Item Can I Return To WedDresser?

Wedding dresses and accessories which are unworn and undamaged in their original packaging can be returned within 5 days of receipt for a full refund.

Products will first be inspected before refunds are made. Refunds can take between 3 – 5 working days.

Can I Return Wedding Dresses Rented?

No. Gowns which are rented out after Try-On cannot be returned for a refund.