F.A.Q.s

Buy A Wedding Gown 

How do I purchase wedding dresses from your collections?

Choose the wedding gown of your choice, send your measurements and make partial or full payment. Your gown will be made according to your size and you will be invited for fitting in 3 months once your gown is ready.

How Long Does It Take To Get My Dress

For wedding gowns in our collection, it takes 3 months to make.

For custom made wedding gowns, it takes 4 months to make.

We suggest you shop for your gown 3 to 6 months before your wedding. This will give us ample time to make your dress and any alterations necessary.

I Want A Custom-Made Gown

We are excited to help you bring your dream wedding dress to life. Please book an appointment to talk to a bridal stylist to start your dress. Your dress will take 4 months to be fully ready and alternated where necessary. Kindly start the process early.

How Do I Pay For My Dress

Brides are can either pay in full or make a 50% deposit when placing an order and pay the remaining half after the dresses have been made. Payments can be done via Mobile Money (all networks), Credit Cards and Debit Cards (VISA and MasterCards).

Rent A Wedding Gown

How Do I Try-On A Gown Before Renting?

Try-on gowns either at our try-on location in Accra or Kumasi for free or in the comfort of your home at a rate of 75 cedis for 3 gowns. For home try-on, we deliver the gown to you and pick it up after 2 working days.

Can I Rent A Gown Without Trying It On?

Yes. You can rent a gown right away. Kindly check our sizing page for more details on fitting. Feel free to reach out to our bridal stylists to help you choose a perfect fit.

Who can rent a gown?

Rental is opened for brides living in Accra and Kumasi only. We look forward to expanding our reach to your town soon.

After I Select A Gown For Rental, How Soon Do I Get It Delivered?

We deliver your gown of choice to you two (2) weeks before your wedding day and pick up two (2) days after your wedding day. All you have to do is to wear the gown and look beautiful. We take care of cleaning the gown afterwards.

Are Alterations allowed?

Yes. We can make alternations to gowns. Brides are not allowed to make alterations by themselves.

What Happens If You Damage Your Dress?

Our professional cleaners can handle any spill or minor damages. In case the damage is more permanent or you lose a gown altogether, we reserve the right to have you pay the cost of the gown in full.

Lend A Gown

How Do I Lend My Wedding Gown?

We’re happy to help you make some money off your wedding gown. Kindly fill the Dress Owners Form with details of your gown.

We will contact you within 2 working days to confirm the details of your gown, pick up your gown and give you a quote.
Do I Have To Leave My Gown With WedDresser? 

Yes, you do. You have to be willing to leave your gown with us for at least a year.

How Much Will I Make From Lending My Wedding Gown To Other Brides?

Dress owners are able to recoup about 50% of the original retail price by lending their gowns to brides-to-be.

How Much Commission Does WedDresser Take?

We take a commission of 40% per rental.

Bridal Appointment

How do I book a bridal appointment
Simply fill the appointment form and a bridal stylist will contact you shortly.
How do I need to prepare for a virtual bridal appointment?

You just need to show up with all your dress inspiration pinned from Pinterest or Instagram. We’re currently offering only virtual appointments to our brides as part of our COVID-19 measures.

You are at liberty to invite a friend to our virtual appointment via video call to help you decide on which gown to choose.

Return & Refund & Delivery Policy

What Item Can I Return To WedDresser?

Wedding dresses and accessories which are unworn and undamaged in their original packaging can be returned within 5 days of receipt for a full refund.

Products will first be inspected before refunds are made. Refunds can take between 3 – 5 working days.

Can I Return Wedding Dresses Rented?

No. Gowns which are rented out after Try-On cannot be returned for a refund.

 

Do you ship worldwide?

Yes, we ship worldwide.